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Terms and Conditions on 11xplaypro

These Terms and Conditions form the binding agreement between you and 11xplaypro when you open an account and use our platform.

Account eligibility depends on local lawApplies to all UPI, Paytm, PhonePe transactionsGoverned by jurisdiction-specific rulesUpdated terms notified by emailContact support for any clarification

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What These Terms Cover and Where They Apply

11xplaypro Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms apply to every part of your 11xplaypro account — from the moment you register through to withdrawals and account closure. Access and eligibility depend on local law; the platform is available only where local law in your jurisdiction permits. We recognise UPI, Paytm, PhonePe,

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and Google Pay as valid payment methods for Indian accounts, and transactions made through these rails are subject to the same terms as all other platform activity. We may update these Terms periodically; continued use of the account after notification constitutes your acceptance of the revised
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version. If any clause is unenforceable in your jurisdiction, the remaining clauses continue in full effect. Disputes are handled through the process described in our dispute resolution clause, and you may contact our support team at any stage for clarification on how a specific clause applies
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to your account situation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

Live Chat Start a live chat directly from your account dashboard at any time. Our support team can clarify any clause, walk you through an account restriction query, or log a formal dispute on your behalf.

Email Support Write to our policy team at the address listed in your account settings. We aim to respond to Terms-related queries within 24 hours and provide a written record of every exchange for your files.

Help Centre Our Help Centre contains annotated explanations of key clauses — including payment rules for UPI and Paytm transactions, account suspension procedure, and how to request a copy of your personal data.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security, and Your Rights Under These Terms

We hold account data only for as long as necessary to fulfil the purposes set out in these Terms and as required by applicable law.

Data Retention

We retain your account data — transaction history, login records, KYC documents — for the period required by the laws of your jurisdiction. Once that period lapses, data is deleted or anonymised from our systems.

Cookie Policy

Our platform uses cookies to keep your session active, remember language preferences, and monitor for unusual login activity. You can adjust cookie settings from your browser at any time without affecting core account functions.

Account Security

Each account is protected by encrypted login, two-step verification on withdrawal requests, and automatic session timeout after inactivity. If you suspect unauthorised access, contact support immediately to freeze your account.

Right to Access

You may submit a Subject Access Request through the Help Centre at any time. We will respond within the timeframe required by applicable law and provide a structured export of the data we hold linked to your account.

Right to Correct

If any personal detail we hold — name, address, payment method reference — is inaccurate, contact our support team. Corrections to KYC documents require you to resubmit verified copies before the change takes effect.

Terms Change Notification

When we revise these Terms, we send a notification to the email address on your account at least seven days before the changes take effect. You can review the updated version in the Help Centre before accepting.

Common Questions About Our Terms and Conditions

If something in these Terms is unclear, the answers below cover the clauses our account holders ask about most often. For anything not addressed here, our support team is available via live chat or email.

These Terms apply to every person who opens an account on 11xplaypro. Access is subject to local law; you confirm eligibility in your jurisdiction when you register. Using the platform after account creation means you have accepted these Terms in full.

Yes. We may update these Terms at any time. When we do, we notify you by email at least seven days before the revised Terms take effect. Continued use of your account after that date constitutes acceptance of the updated version.

All payment activity on your account — whether via UPI, Paytm, PhonePe, or Google Pay — is governed by these Terms. The specific rules for deposits, withdrawal timing, and transaction verification are set out in the Payments section of the full Terms document.

Submit a Subject Access Request through the Help Centre. We will confirm receipt and provide a structured data export within the timeframe required by the laws applicable to your jurisdiction, typically within 30 days of your request.

If a specific clause is found to be unenforceable under local law, that clause is severed from the agreement. The remaining Terms continue to apply in full, and your account rights and obligations are otherwise unchanged.

Contact our support team via live chat or email to request account closure. We retain your data for the minimum period required by applicable law, after which it is deleted or anonymised. Active balances must be withdrawn before closure is finalised.

Start by contacting support through live chat or email, describing the specific clause and the decision you are disputing. Our policy team will review the case, respond in writing within 5 business days, and escalate to a senior review if the initial response does not resolve the matter.

Terms and Conditions on 11xplaypro

How to Contact Us About These Terms

Data Handling, Security, and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Right to Access

Right to Correct

Terms Change Notification

Common Questions About Our Terms and Conditions

01 Who do these Terms and Conditions apply to?

02 Can 11xplaypro change the Terms after I have registered?

03 Do these Terms cover my UPI and Paytm transactions?

04 How do I request a copy of the data 11xplaypro holds on me?

05 What happens if a clause in these Terms is unenforceable in my jurisdiction?

06 How can I close my account and what happens to my data?

07 How do I raise a formal dispute about a Terms-related decision?

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