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How 11xplaypro Handles Your Personal Data

This Privacy Policy sets out exactly what personal data 11xplaypro collects when you open an account, how we use it, who we share it with, and how you…

Data collected only as neededSecure encrypted storageYour right to access or deleteNo third-party sale of your dataContact our privacy team anytime

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What This Policy Covers and Where It Applies

11xplaypro Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data collected through 11xplaypro.co, including data gathered when you register an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. Access to our platform depends on local law and is available where local law permits. We

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collect identity details, contact information, transaction records and device data solely to operate your account, process payments and keep your session secure. We do not collect data beyond what is necessary for these purposes, and we do not sell or rent your personal data to marketing
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companies. Your UPI, Paytm or PhonePe transaction references are stored in encrypted form and are only accessed during withdrawal verification or if you raise a payment dispute.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access the data we hold, request a correction, or ask us to delete your account information, our privacy team is reachable through the channels below.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. We confirm receipt within 24 hours and aim to resolve all requests within seven business days.

Live Chat Support Open the live chat widget on 11xplaypro.co and select the Privacy or Account topic. Our agents can log a formal data request on your behalf and connect you with the privacy team for follow-up.

Help Centre Ticket Submit a support ticket through your account dashboard under the Help section. Tag it as a privacy matter so it is routed directly to the team handling data requests rather than general account queries.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at 11xplaypro

We apply industry-standard encryption to all stored account data and payment references. Cookies on 11xplaypro.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS. Payment references from UPI, Paytm and PhonePe transactions are stored in encrypted database fields, not in plain text, and are never logged in error reports.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to identify broken pages. We do not use third-party advertising cookies. You can clear cookies at any time via your browser settings without losing your account data.

Account Security Controls

You can change your password, update your registered mobile number or enable two-step verification directly from your account security page. Any change to registered contact details triggers an email and SMS confirmation to the previous address.

Data Retention Schedule

Active account data is retained while your account remains open. After account closure, we hold transaction records for the period required by applicable law, then delete them. Identity documents are deleted within 30 days of closure if no dispute is pending.

Who Can Access Your Data

Only authorised 11xplaypro staff involved in account operations, payment verification and fraud prevention can access your personal data. We do not share it with third-party marketers or data brokers under any circumstances.

Requesting Changes or Deletion

You may request a copy of all data we hold, ask us to correct inaccurate details, or ask for your account and associated data to be deleted. Requests are processed by the privacy team and confirmed in writing within seven business days.

Common Questions About Your Privacy on 11xplaypro

The questions below cover the data rights and privacy practices we hear about most from account holders. If your question is not answered here, you can raise it directly with our privacy team via email or live chat — we do not route privacy questions through automated bots.

We collect your name, email address, mobile number, date of birth and the country you access from. During payment, we record transaction references from UPI, Paytm or PhonePe to verify deposits and process withdrawals accurately. We do not store full card numbers.

No. We do not sell, rent or trade your personal data to any third party, including marketing companies or data brokers. Data is shared only with payment processors handling your UPI, Paytm or PhonePe transactions, and only to the extent needed to complete those transactions.

Send a request to our privacy team via email or through a help centre ticket tagged as a privacy matter. We will compile and deliver a readable copy of your account data within seven business days of confirming your identity.

Yes. Submit a deletion request through live chat or email. We will close your account and delete personal data within the legally required period. Transaction records may be retained for the duration required by applicable law before being permanently removed.

We use session cookies to keep you logged in and analytics cookies to detect page errors. No advertising or cross-site tracking cookies are used. You can disable cookies via your browser settings; session cookies are required for the platform to function correctly.

All data at rest is encrypted and access is restricted to authorised staff. TLS encryption secures data in transit. Any change to your registered email or phone number triggers a dual-channel confirmation to prevent unauthorised account modifications.

Transaction records are held for the period required by applicable Indian law after account closure. Identity documents are deleted within 30 days if no dispute is open. Once those periods expire, your data is permanently removed from our systems.

How 11xplaypro Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies, Security and Retention at 11xplaypro

End-to-End Encryption

Cookie Practice

Account Security Controls

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Common Questions About Your Privacy on 11xplaypro

01 What personal data does 11xplaypro collect when I open an account?

02 Does 11xplaypro sell my personal data to other companies?

03 How do I request a copy of the data 11xplaypro holds about me?

04 Can I ask 11xplaypro to delete my account and all my data?

05 What cookies does 11xplaypro use and can I turn them off?

06 How does 11xplaypro protect my data from unauthorised access?

07 How long does 11xplaypro keep my data after I close my account?

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